AsenaShop accepts returns for all brand new items purchased directly from AsenaShop, items won or purchased thru auctions and Amazon.com, for refund within 30 days of the invoice date provided that the item is sealed/not opened or opened (A Minimum %25 Re-stocking fee may apply). In order to return such item click here to obtain a Return Merchandise Authorization (RMA) number within 30 days of invoice date and AsenaShop should receive the item within 45 days of RMA issue date. No returns would be accepted without a RMA number.

AsenaShop does not accept any returns for fragile items, delicate electronic equipment (such as projector lamps etc.) and software titles in any condition. All retail merchandise warranty goes to their manufacturers respectively. If the item is defective you need to contact manufacturer directly as the retail items are covered by manufacturer’s warranty.

OEM ( White box, bulk or CD only version etc.) items purchased from AsenaShop and items won or purchased thru auctions and Amazon.com can be returned to AsenaShop for replacement within 30 days of the invoice date only if the item is defective. In order to return such item click here to obtain a Return Merchandise Authorization (RMA) number within 30 days of invoice date and AsenaShop should receive the item within 45 days of RMA issue date. No returns would be accepted without a RMA number.


Opened or used items purchased from AsenaShop are sold as is and non returnable under any circumstance.

There are no returns accepted for international purchases under any circumstance.

-NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A MINIMUM 25% RE-STOCKING FEE over the item's price.

Merchandise must be returned via a traceable carrier service; e.g. UPS, FEDEX.

Shipping & handling charges on returned merchandise is non refundable.

-There are absolutely no returns on all software.

-Unauthorized chargebacks will be given to the Collection Agency.

AsenaShop does not take responsibility for the manufacturer warranty, if for any reason the manufacturer does not honor their warranty.


Shipping charges on returned items are the customer’s responsibility. AsenaShop pays for the shipping of the replacement (if applicable). We strongly recommend fully insure your returned shipment in case of loss or damage. Also it is good idea to select a shipping method which provides proof of delivery.

If you received a package damaged in shipping, it is best to refuse the item back to the carrier attempting delivery. If you noticed the item is damaged after you have accepted the item, please notify the career immediately about the damage and contact us at support@asenashop.com for AsenaShop to file a claim within 5 days of the arrival of the item.

Please be aware that the serial number on the item to be returned must match the original serial number of the product that was shipped to you. If you attempt to return an item that was not bought from AsenaShop, the item will be shipped back at your expense. In addition, all fraudulent returns will be reported to the credit card issuer. Thank you for your understanding.

In the event of a return replacement, we’ll share the shipping costs as follows; the customer will pay for shipping the item back to us, and we'll pay for shipping its replacement.
This is the same policy most manufacturers employ when handling an "in warranty" repair.

Unfortunately, we cannot offer both our "always low prices" and pay the "round trip" cost of return shipments.


All returns must include the following:

Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)

Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization Number (RMA#).

All accessories (transformers, antennas, remote controls, batteries, adapters, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.